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Remote Healthcare Customer Service Representative – Virginia (Work From Home)

Date Posted: Jul 28, 2026
Yearly: $ 69000 - $ 91000

Job Detail

  • location_on
    Location Arlington, Virginia, United States of America
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions: 10
  • calendar_view_day
    Experience: 1 Year
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Jun 10, 2028

Job Description

Join a Growing Remote Healthcare Team

AlediumHR is recruiting experienced and motivated Remote Healthcare Customer Service Representatives to support patients, healthcare providers, and medical offices throughout Virginia.

This work-from-home opportunity allows you to build a rewarding career while helping patients receive outstanding customer service through phone, email, secure messaging, and online healthcare systems.

Our client partners include healthcare providers, medical groups, hospitals, telehealth organizations, specialty clinics, and healthcare support centers across the United States.

As a Remote Healthcare Customer Service Representative, you'll become the first point of contact for patients seeking assistance with appointments, insurance verification, billing questions, prescription requests, referrals, medical records, and general healthcare inquiries.

If you're passionate about helping people, enjoy solving problems, and want the flexibility of working from home, we'd love to hear from you.


About This Opportunity

This fully remote position supports healthcare organizations serving patients throughout Virginia and across the United States.

You'll communicate with patients using secure healthcare communication systems while following HIPAA privacy regulations and organizational policies.

Successful candidates enjoy working independently, possess excellent communication skills, and remain calm in fast-paced healthcare environments.

This position offers ongoing training, professional development, career advancement opportunities, and long-term employment stability.


What You'll Do Every Day

As a Remote Healthcare Customer Service Representative, your responsibilities may include:

  • Answer incoming patient phone calls
  • Respond to secure online patient messages
  • Schedule medical appointments
  • Reschedule cancelled appointments
  • Verify insurance eligibility
  • Explain healthcare benefits
  • Assist patients with referrals
  • Help patients access telehealth appointments
  • Provide technical support for virtual healthcare visits
  • Document conversations accurately
  • Update electronic healthcare systems
  • Escalate urgent medical concerns appropriately
  • Coordinate with nurses and healthcare providers
  • Maintain HIPAA compliance
  • Deliver compassionate customer service
  • Support patient satisfaction initiatives

Required Qualifications

To succeed in this role, applicants should have:

  • High school diploma or GED
  • Previous customer service experience
  • Healthcare experience preferred
  • Medical office experience is a plus
  • Strong verbal communication
  • Excellent written communication
  • Professional telephone etiquette
  • Computer proficiency
  • Ability to multitask
  • Reliable internet connection
  • Quiet home office
  • Strong organizational skills
  • Positive attitude
  • Ability to work independently

Preferred Experience

Candidates with experience in any of the following areas are encouraged to apply:

  • Healthcare customer service
  • Medical receptionist
  • Patient coordinator
  • Medical office assistant
  • Medical call center
  • Insurance verification
  • Appointment scheduling
  • Patient registration
  • Medical billing support
  • Hospital administration
  • Telehealth support
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Healthcare administration

Technology You'll Use

Depending on the client assignment, you may use:

  • Epic
  • Cerner
  • Athenahealth
  • eClinicalWorks
  • Microsoft Teams
  • Zoom
  • Salesforce
  • Zendesk
  • Five9
  • NICE CXone
  • Avaya
  • Outlook
  • Microsoft Office

Virginia Candidates

Applicants living anywhere in Virginia are encouraged to apply, including:

  • Richmond
  • Virginia Beach
  • Norfolk
  • Chesapeake
  • Arlington
  • Alexandria
  • Newport News
  • Hampton
  • Roanoke
  • Suffolk
  • Lynchburg
  • Charlottesville
  • Harrisonburg
  • Fredericksburg
  • Winchester

Remote employees may work from any eligible location within Virginia, subject to employer hiring requirements.


Compensation

Salary ranges from

$69,000–$91,000 annually

based on:

  • Experience
  • Skills
  • Education
  • Client placement
  • Geographic location

Performance incentives and overtime opportunities may also be available.



Why Join AlediumHR?

At AlediumHR, we connect talented professionals with respected employers across the United States.

Our recruiters provide personalized support throughout the hiring process while helping candidates find stable, rewarding careers that match their skills and long-term goals.

We're committed to creating a professional recruitment experience built on transparency, integrity, and meaningful career opportunities.


Equal Opportunity Employer

AlediumHR is proud to be an Equal Opportunity Employer.

Qualified applicants are considered without regard to race, religion, color, national origin, sex, disability, veteran status, age, or any other protected characteristic under applicable law.


Apply Today

If you're looking for a rewarding Remote Healthcare Customer Service Representative job in Virginia, apply today and begin your journey toward a flexible work-from-home healthcare career.

Our recruiting team reviews applications on an ongoing basis, and qualified candidates may be contacted for interviews as positions become available.

Benefits

Benefits

Eligible employees may receive:

  • Remote work opportunities
  • Paid training
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid holidays
  • Paid time off
  • 401(k)
  • Employee Assistance Program
  • Career development
  • Internal promotions
  • Wellness resources
  • Flexible scheduling
  • Employee recognition programs

Skills Required

Company Overview

Los Angeles, California, United States of America

MyAlediumHR is a recruitment and workforce solutions company dedicated to connecting talented professionals with employers across the United States. We specialize in identifying qualified candidates for remote, hybrid, and on-site positions in a vari... Read More

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