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Data Entry & Customer Support Specialist

Date Posted: Jul 25, 2026
3: USD 40000 - USD 52000

Job Detail

  • location_on
    Location 31227, 3930, 1
  • desktop_windows
    Job Type: 1
  • schedule
    Shift: 1
  • analytics
    Career Level: 2
  • group
    Positions: 2
  • calendar_view_day
    Experience: 1
  • male
    Gender: 3
  • school
    Degree: 1
  • calendar_month
    Apply Before: Sep 30, 2026

Job Description

Job Description

Job Summary

AlediumHR is seeking a detail-oriented and versatile Data Entry & Customer Support Specialist to join our growing team. This hybrid role combines accurate data management with high-quality client interaction, ensuring seamless operational support and exceptional service delivery.

The ideal candidate is a proactive communicator with strong organizational skills, capable of maintaining high data accuracy while responding efficiently to customer inquiries. You will serve as a vital link between client communication and backend data updates.

Key Responsibilities

  • Accurately process, input, and update customer profiles, service records, and transactional data in database systems.
  • Respond promptly and professionally to customer inquiries via phone, email, or live chat regarding services, account status, and general information.
  • Investigate and resolve data discrepancies, billing questions, or service issues with strong attention to detail.
  • Collaborate with internal teams to escalate complex customer issues and ensure timely solutions.
  • Maintain confidentiality and adhere to data protection standards for sensitive customer information.
  • Generate routine records, logs, and activity reports to track customer interaction metrics and data updates.

Required Qualifications

  • High school diploma or equivalent required; Associate degree preferred.
  • Minimum 1 year of experience in customer support, data entry, administrative, or related client-facing roles.
  • Proficiency with computer systems, CRM software, and basic data entry tools (e.g., MS Office, Google Workspace).
  • Strong written and verbal communication skills with a customer-centric mindset.
  • Excellent problem-solving ability and high attention to detail.

Benefits

Benefits

We value our team members' contributions and offer a supportive work environment equipped with resources to help you thrive professionally and personally. Benefits for this position include:

  • Remote & Flexible Work Options: Work remotely with adaptable scheduling opportunities to maintain a healthy work-life balance.
  • Comprehensive Healthcare Coverage: Access to medical, dental, and vision insurance options to support your health.
  • Paid Time Off: Paid holiday observe policy and generous annual accrued leave.
  • Retirement Savings Plan: Options for long-term financial planning and company retirement programs.
  • Career Development & Growth: Access to ongoing professional training, skill building, and opportunities for internal advancement.
  • Supportive Environment: A collaborative, growth-oriented team culture with dedicated leadership support.

Skills Required

Company Overview

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